Cancellation Policy
This page will inform you of the details of our cancellation policy for lease orders. These terms apply to lease contracts and orders taken out with Motorlet, and it is required that all customers and potential customers acknowledge and understand how these conditions apply to their circumstances.
By placing an order with us, you have automatically offered your agreement to these terms and your order will operate with these applied. This policy relates to your agreement with Motorlet, and not with your finance provider or vehicle supplier.
You'll find instructions on how to cancel your lease order at the bottom of this page.
1. Cancellation Rights - Consumer
The Consumer Contracts Regulations apply specifically to contracts entered into by individuals who fall within the definition of a "consumer" as outlined in the Regulations.
According to the Regulations, a consumer is an individual who is acting for purposes that are entirely or primarily outside their trade, business, craft, or profession. Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for contracts made at a distance (e.g., online or over the phone) or off-premises (e.g., outside a business location). During this period, you can cancel the contract without giving a reason.
The 14-day period begins on the date you sign your order form or complete your order online, which confirms your acceptance of the quotation, IDD document, commission disclosure, other regulatory documents, and terms and conditions. This also instructs us to proceed with ordering a vehicle on your behalf.
1.1) Cancellation During the Cooling-Off Period (No Immediate Services)
If you cancel your order within the 14-day cooling-off period and have not requested immediate services, your processing fee will be forfeited. No further charges will apply.
1.2) Cancellation During the Cooling-Off Period (Immediate Services)
If you request that we start services immediately (such as, but not limited to, booking delivery, transfers from other suppliers, and fulfilling unique customer requirements) during the 14-day period and later cancel, an additional cancellation fee may apply.
1.3) Cancellation After the Cooling-Off Period
If you cancel after the 14-day cooling-off period and the vehicle has been built, an additional charge may apply.
1.4) Supplier Cancellation Fees
Depending on the status of your order, the vehicle supplier may impose additional cancellation fees. These fees are separate from Motorlet’s fees and will be communicated to you upon receiving your cancellation request.
1.5) Cancellation After Vehicle Delivery
If you’ve already taken delivery of the vehicle and the lease contract is active, cancellation must be arranged directly with the lease company. Contact the lease company for instructions, terms, and applicable fees.
2. Cancellation Rights - Business
The following terms apply to but are not limited to, large partnerships (more than 4 partners), limited liability partnerships, limited companies, and public limited companies.
2) The 14-day cancellation right does not apply to transactions made by businesses.
2.1) As a business customer, by signing the order form or completing an online order, you acknowledge that the 14-day cancellation right does not apply to your purchase and you are bound by our Cancellation Policy and Terms and Conditions.
2.2) If you cancel your order, the processing fee paid will be non-refundable. Additionally, we reserve the right to charge a cancellation fee equivalent to three monthly rentals, along with any deposits and/or Initial Payments (where applicable).
2.3) Depending on the order’s progress at the time of cancellation, the Vehicle Supplier may also impose separate cancellation fees. These charges are distinct from Motorlet's cancellation fees, and we will inform you of the amount once we receive your cancellation request.
How To Cancel
You can cancel your order by email at [email protected]
To cancel your lease order by post, please send all correspondence to this address:
Cancellations
Motorlet Limited
Upton House
4 Baldock Street
Royston
SG8 5AY
When writing to us, please be sure to include your full name, address, and order number.
Upon receipt of your cancellation and payment of any associated fees, we will terminate your contract and confirm with you in writing once done so.
Speak to us
If you have any questions or queries, or want to discuss your cancellation, please get in touch.
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